Return Policy
Last updated: July 28, 2026
At Curvi-Fit, we want you to love your order. If something isn't right, we're here to help.
Returns
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- In the original packaging
- With tags attached
- Accompanied by proof of purchase
To start a return, please contact us at support@curvi-fit.com.
If your return is approved, we'll send you instructions on how and where to return your package. Please note that returns sent without contacting us first will not be accepted.
Damages & Issues
Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can resolve the issue as quickly as possible.
Where an item is faulty, damaged or not as described, we cover the cost of return shipping and you are entitled to a repair, replacement or refund in accordance with your statutory rights.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Custom or personalized products
- Personal care products, and sealed items unsealed after delivery where return is not appropriate for hygiene reasons
- Hazardous materials, flammable liquids, or gases
- Gift cards
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
This list does not affect your statutory right to cancel described below, or your rights in respect of faulty or misdescribed goods.
Exchanges
The fastest way to exchange an item is to return the original item first. Once your return is accepted, you can place a new order for the desired item.
Your Right to Cancel (United Kingdom and European Union)
If you are a consumer in the United Kingdom or the European Union, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
To exercise this right, inform us of your decision by emailing support@curvi-fit.com before the 14-day period expires. You then have a further 14 days to send the goods back to us.
You may handle the goods as you would in a shop to establish their nature, characteristics and functioning. If the goods are handled beyond this, we may reduce the refund to reflect any diminished value.
Unless the goods are faulty or not as described, you are responsible for the direct cost of returning them.
We will refund all payments received from you, including standard outbound delivery costs, no later than 14 days after we receive the goods back or you provide evidence of having sent them, whichever is earlier. Where you chose a delivery option more expensive than our standard option, we will refund the standard delivery cost only.
This statutory right applies in addition to, and is not limited by, the 30-day return policy described above.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
Refunds are issued to your original payment method. For returns under our voluntary 30-day policy, refunds are processed within 10 business days of approval. For cancellations under your statutory right described above, refunds are issued within the 14-day period required by law.
Please note that your bank or card provider may take additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@curvi-fit.com.